Shipping Policy

Refund policy

Last updated: 30 October 2026

We want you to be happy with every order. This policy explains how returns, exchanges and refunds work. It does not affect your statutory rights as a consumer.

30-day returns

You can return most items within 30 days of the date you receive your order. Items must be unused, in their original condition and, where possible, in their original packaging.

Your legal right of withdrawal

If you are a consumer in Europe, you also have the legal right to cancel your order within 14 days of receipt without giving a reason. Our 30-day return period is in addition to this right.

Items that cannot be returned

Sealed hygiene and personal-care products that have been opened after receipt (for example cosmetics, earphones in-ear tips, intimate items).
Personalised or custom-made items.
Gift cards.

How to return an item

Email us with your order number and the item(s) you want to return.
We will reply with the return address and instructions. Please do not send items back without contacting us first.
Pack the item securely and send it with a trackable service. Keep your proof of postage.

Return shipping costs

If you return an item because you changed your mind, the cost of sending it back is paid by you. If the item is faulty, damaged or not what you ordered, we cover the return costs.

Refunds

Once we receive and check your return, we will email you to confirm. Approved refunds are issued to your original payment method within 14 days of us receiving the item (usually much sooner). Depending on your bank, it can take a few extra days to appear on your statement. If you return the whole order within the statutory 14-day period, we also refund the standard shipping cost you paid.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, contact us within 30 days of receipt with your order number and photos. We will offer a replacement, repair or full refund in line with your consumer rights.

Exchanges

The fastest way to get a different size or colour is to return the item and place a new order.

Contact us

Email: johnatanalvessilva2@gmail.com
Address: Rue du Trône 100, 3rd floor, 1050 Brussels, Belgium
Customer service: Monday – Friday, 9:00 – 18:00 (CET)

HTML para colar no modo <>

<p><strong>Last updated: 30 October 2026</strong></p>
<p>We want you to be happy with every order. This policy explains how returns, exchanges and refunds work. It does not affect your statutory rights as a consumer.</p>
<h2>30-day returns</h2>
<p>You can return most items within <strong>30 days of the date you receive your order</strong>. Items must be unused, in their original condition and, where possible, in their original packaging.</p>
<h2>Your legal right of withdrawal</h2>
<p>If you are a consumer in Europe, you also have the legal right to cancel your order within <strong>14 days of receipt without giving a reason</strong>. Our 30-day return period is in addition to this right.</p>
<h2>Items that cannot be returned</h2>
<ul>
<li>Sealed hygiene and personal-care products that have been opened after receipt (for example cosmetics, earphones in-ear tips, intimate items).</li>
<li>Personalised or custom-made items.</li>
<li>Gift cards.</li>
</ul>
<h2>How to return an item</h2>
<ol>
<li>Email us with your order number and the item(s) you want to return.</li>
<li>We will reply with the return address and instructions. Please do not send items back without contacting us first.</li>
<li>Pack the item securely and send it with a trackable service. Keep your proof of postage.</li>
</ol>
<h2>Return shipping costs</h2>
<p>If you return an item because you changed your mind, the cost of sending it back is paid by you. If the item is faulty, damaged or not what you ordered, we cover the return costs.</p>
<h2>Refunds</h2>
<p>Once we receive and check your return, we will email you to confirm. Approved refunds are issued to your original payment method within <strong>14 days</strong> of us receiving the item (usually much sooner). Depending on your bank, it can take a few extra days to appear on your statement. If you return the whole order within the statutory 14-day period, we also refund the standard shipping cost you paid.</p>
<h2>Damaged, faulty or incorrect items</h2>
<p>If your order arrives damaged, faulty or incorrect, contact us within 30 days of receipt with your order number and photos. We will offer a replacement, repair or full refund in line with your consumer rights.</p>
<h2>Exchanges</h2>
<p>The fastest way to get a different size or colour is to return the item and place a new order.</p>
<h2>Contact us</h2>
<p>Email: <a href="mailto:johnatanalvessilva2@gmail.com">johnatanalvessilva2@gmail.com</a><br>Address: Rue du Trône 100, 3rd floor, 1050 Brussels, Belgium<br>Customer service: Monday – Friday, 9:00 – 18:00 (CET)</p>

Shipping policy (Política de frete)

Last updated: 30 October 2026

Where we ship

We ship to all countries in Europe.

Shipping cost

Standard shipping is free to all countries in Europe. Any cost for other shipping options is always shown at checkout before you pay.

Processing and shipping times

Order processing: 1–2 business days (Monday to Friday, excluding public holidays).
Shipping time after dispatch: 3–6 business days.
Total: most orders arrive within 4–8 business days of being placed.

Shipping times are estimates and may be longer during peak periods or because of carrier delays.

Tracking

As soon as your order is dispatched, we email you a confirmation with tracking information.

Taxes and duties

All prices include VAT where applicable. Within the EU there are no additional import duties. For European countries outside the EU (for example the UK, Switzerland or Norway), local import taxes or customs fees may be charged by the carrier on arrival.

Lost or delayed parcels

If your parcel has not arrived within the estimated time, please contact us with your order number and we will investigate with the carrier and send a replacement or refund if the parcel is lost.

Incorrect addresses

Please check your shipping address carefully. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange a new shipment.

Contact us

Email: johnatanalvessilva2@gmail.com
Address: Rue du Trône 100, 3rd floor, 1050 Brussels, Belgium
Customer service: Monday – Friday, 9:00 – 18:00 (CET)

HTML para colar no modo <>

<p><strong>Last updated: 30 October 2026</strong></p>
<h2>Where we ship</h2>
<p>We ship to <strong>all countries in Europe</strong>.</p>
<h2>Shipping cost</h2>
<p>Standard shipping is <strong>free</strong> to all countries in Europe. Any cost for other shipping options is always shown at checkout before you pay.</p>
<h2>Processing and shipping times</h2>
<ul>
<li><strong>Order processing:</strong> 1–2 business days (Monday to Friday, excluding public holidays).</li>
<li><strong>Shipping time after dispatch:</strong> 3–6 business days.</li>
<li><strong>Total:</strong> most orders arrive within 4–8 business days of being placed.</li>
</ul>
<p>Shipping times are estimates and may be longer during peak periods or because of carrier delays.</p>
<h2>Tracking</h2>
<p>As soon as your order is dispatched, we email you a confirmation with tracking information.</p>
<h2>Taxes and duties</h2>
<p>All prices include VAT where applicable. Within the EU there are no additional import duties. For European countries outside the EU (for example the UK, Switzerland or Norway), local import taxes or customs fees may be charged by the carrier on arrival.</p>
<h2>Lost or delayed parcels</h2>
<p>If your parcel has not arrived within the estimated time, please contact us with your order number and we will investigate with the carrier and send a replacement or refund if the parcel is lost.</p>
<h2>Incorrect addresses</h2>
<p>Please check your shipping address carefully. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange a new shipment.</p>
<h2>Contact us</h2>
<p>Email: <a href="mailto:johnatanalvessilva2@gmail.com">johnatanalvessilva2@gmail.com</a><br>Address: Rue du Trône 100, 3rd floor, 1050 Brussels, Belgium<br>Customer service: Monday – Friday, 9:00 – 18:00 (CET)</p>

Terms of service (Termos de serviço)

Last updated: 30 October 2026

These terms apply to all purchases made on this website. By placing an order you agree to them. Your statutory rights as a consumer are not affected.

1. Who we are

This online store is operated from Rue du Trône 100, 3rd floor, 1050 Brussels, Belgium. You can contact us at johnatanalvessilva2@gmail.com.

2. Products and prices

We describe and display our products as accurately as possible. Colours may vary slightly depending on your screen. Prices are shown in the currency selected at checkout and include VAT where applicable. Shipping costs, if any, are shown before you pay.

3. Orders

When you place an order you receive an order confirmation by email. A contract is formed when we dispatch your order. If an item is unavailable or a price was displayed incorrectly, we will contact you and you may cancel the order for a full refund.

4. Payment

Payment is taken at checkout through secure payment providers. We do not store your full card details.

5. Shipping

Shipping areas, costs and times are described in our Shipping Policy. Risk in the products passes to you on receipt.

6. Returns, cancellations and refunds

You may cancel your order and return items as described in our Refund Policy, including your legal 14-day right of withdrawal.

7. Guarantees

All products are covered by the statutory legal guarantee of conformity that applies in your country. If a product is faulty, please contact us.

8. Liability

We are responsible for foreseeable loss caused by our breach of these terms. We do not exclude liability where it would be unlawful to do so.

9. Personal data

We process your personal data as described in our Privacy Policy.

10. Complaints and disputes

If you have a complaint, please contact us first and we will do our best to resolve it. These terms are governed by Belgian law. As a consumer you also benefit from the mandatory protections of the law of the country where you live, and you can bring proceedings in your local courts.

Contact us

Email: johnatanalvessilva2@gmail.com
Address: Rue du Trône 100, 3rd floor, 1050 Brussels, Belgium
Customer service: Monday – Friday, 9:00 – 18:00 (CET)

HTML para colar no modo <>

<p><strong>Last updated: 30 October 2026</strong></p>
<p>These terms apply to all purchases made on this website. By placing an order you agree to them. Your statutory rights as a consumer are not affected.</p>
<h2>1. Who we are</h2>
<p>This online store is operated from Rue du Trône 100, 3rd floor, 1050 Brussels, Belgium. You can contact us at <a href="mailto:johnatanalvessilva2@gmail.com">johnatanalvessilva2@gmail.com</a>.</p>
<h2>2. Products and prices</h2>
<p>We describe and display our products as accurately as possible. Colours may vary slightly depending on your screen. Prices are shown in the currency selected at checkout and include VAT where applicable. Shipping costs, if any, are shown before you pay.</p>
<h2>3. Orders</h2>
<p>When you place an order you receive an order confirmation by email. A contract is formed when we dispatch your order. If an item is unavailable or a price was displayed incorrectly, we will contact you and you may cancel the order for a full refund.</p>
<h2>4. Payment</h2>
<p>Payment is taken at checkout through secure payment providers. We do not store your full card details.</p>
<h2>5. Shipping</h2>
<p>Shipping areas, costs and times are described in our <a href="/pt/policies/shipping-policy">Shipping Policy</a>. Risk in the products passes to you on receipt.</p>
<h2>6. Returns, cancellations and refunds</h2>
<p>You may cancel your order and return items as described in our <a href="/pt/policies/refund-policy">Refund Policy</a>, including your legal 14-day right of withdrawal.</p>
<h2>7. Guarantees</h2>
<p>All products are covered by the statutory legal guarantee of conformity that applies in your country. If a product is faulty, please contact us.</p>
<h2>8. Liability</h2>
<p>We are responsible for foreseeable loss caused by our breach of these terms. We do not exclude liability where it would be unlawful to do so.</p>
<h2>9. Personal data</h2>
<p>We process your personal data as described in our <a href="/pt/policies/privacy-policy">Privacy Policy</a>.</p>
<h2>10. Complaints and disputes</h2>
<p>If you have a complaint, please contact us first and we will do our best to resolve it. These terms are governed by Belgian law. As a consumer you also benefit from the mandatory protections of the law of the country where you live, and you can bring proceedings in your local courts.</p>
<h2>Contact us</h2>
<p>Email: <a href="mailto:johnatanalvessilva2@gmail.com">johnatanalvessilva2@gmail.com</a><br>Address: Rue du Trône 100, 3rd floor, 1050 Brussels, Belgium<br>Customer service: Monday – Friday, 9:00 – 18:00 (CET)</p>

Contact information (Informações de contato)

Business address: Rue du Trône 100, 3rd floor, 1050 Brussels, Belgium

Email: johnatanalvessilva2@gmail.com

Customer service hours: Monday – Friday, 9:00 – 18:00 (CET)

HTML para colar no modo <>

<p><strong>Business address:</strong> Rue du Trône 100, 3rd floor, 1050 Brussels, Belgium</p>
<p><strong>Email:</strong> <a href="mailto:johnatanalvessilva2@gmail.com">johnatanalvessilva2@gmail.com</a></p>
<p><strong>Customer service hours:</strong> Monday – Friday, 9:00 – 18:00 (CET)</p>

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Shipping Policy

Refund policy

30-day returns

Your legal right of withdrawal

Items that cannot be returned

How to return an item

Return shipping costs

Refunds

Damaged, faulty or incorrect items

Exchanges

Contact us

Shipping policy (Política de frete)

Where we ship

Shipping cost

Processing and shipping times

Tracking

Taxes and duties

Lost or delayed parcels

Incorrect addresses

Contact us

Terms of service (Termos de serviço)

1. Who we are

2. Products and prices

3. Orders

4. Payment

5. Shipping

6. Returns, cancellations and refunds

7. Guarantees

8. Liability

9. Personal data

10. Complaints and disputes

Contact us

Contact information (Informações de contato)

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