FAQ
Orders
How do I place an order?
Add the products you want to your basket, open the basket and click Check out. You will receive an order confirmation by email straight away.
Can I change or cancel my order?
Email us as soon as possible with your order number. If the order has not been dispatched yet, we will change or cancel it.
Shipping
Where do you ship?
We ship to all countries in Europe.
How much does shipping cost?
Standard shipping is free. Any cost for other options is shown at checkout before you pay.
How long does shipping take?
Orders are dispatched within 1–2 business days and usually arrive 3–6 business days after dispatch. See our Shipping Policy.
How can I track my order?
When your order is dispatched we email you a tracking link. You can also see your orders on the Track your order page.
Will I pay customs duties?
Prices include VAT where applicable. Within the EU there are no extra import duties. For European countries outside the EU (for example the UK, Switzerland or Norway), local import taxes may be charged on arrival.
Returns & refunds
Can I return an item?
Yes. You can return eligible items within 30 days of receipt. European consumers also have a 14-day legal right to cancel. Please contact us first for the return instructions.
When will I get my refund?
Approved refunds are paid to your original payment method within 14 days of us receiving the item, usually sooner. See our Refund Policy.
My item arrived damaged or faulty — what now?
Email us within 30 days with your order number and a photo. We will send a replacement or give you a full refund, and we cover the return costs.
Payment
Which payment methods do you accept?
The available methods are shown at checkout and in the footer of our website, for example debit and credit cards and digital wallets.
Is payment secure?
Yes. Payments are processed by secure payment providers using encryption. We never store your full card details.
Contact
How can I contact you?
Use the form on our Contact page or email johnatanalvessilva2@gmail.com. We reply Monday to Friday, usually within 1 business day.